WARRANTY
Frames and parts are covered by a 1 year warranty from the original date of purchase. During this period, Focale 44 will repair or replace any frame or part deemed to have a manufacturing defect. Replacement frame or part may be of a different color. For complete bikes, replacement will only concern the damaged part, not the complete bike.
To start a frame warranty claim process, please provide :
– picture of the problem.
– picture of the whole frame.
– picture of the serial number (under BB shell).
– copy of the purchase receipt, showing date of purchase.
To start a part warranty claim process, please provide :
– picture of the problem.
– picture of the whole part.
– copy of the purchase receipt, showing date of purchase.
Even if you contact us directly, all warranty claims must go through the dealer which sold the frame or part.
Warranty does not cover normal wear and tear, misuse or neglect or modification of the frame or part. Warranty applies only to the original owner and is not transferable. Focale 44 or its mother company Sore Bikes / Onegear distribution shall not be responsible for incidental or consequential damages. Contact us if you meet a problem on your bike.
– picture of the problem.
– picture of the whole frame.
– picture of the serial number (under BB shell).
– copy of the purchase receipt, showing date of purchase.
To start a part warranty claim process, please provide :
– picture of the problem.
– picture of the whole part.
– copy of the purchase receipt, showing date of purchase.
Even if you contact us directly, all warranty claims must go through the dealer which sold the frame or part.
Warranty does not cover normal wear and tear, misuse or neglect or modification of the frame or part. Warranty applies only to the original owner and is not transferable. Focale 44 or its mother company Sore Bikes / Onegear distribution shall not be responsible for incidental or consequential damages. Contact us if you meet a problem on your bike.